Support
TrialTrack support
Contact the study team
Phone
In the app
Open the Messages tab and write to the team directly.
Getting started
- The app is only for participants enrolled in the study. There is no public sign-up.
- Sign in with the participant ID (for example
p09) and the password issued to you by the nutrition team. - Allow notifications when prompted so you receive study reminders and replies from the team.
- Record your dairy consumption each day on the main screen, and check the schedule for upcoming study visits.
Common questions
I forgot my password — what do I do?
Passwords are issued and reset by the study team. Email [email protected] or call 306-966-2833 and we will reset it for you. Never share your password with anyone, including us.
My participant ID is not accepted.
Enter the ID exactly as it was issued by the study team, for example p09. If it still does not work, your account may not have been activated yet; contact the study team.
I am not receiving notifications.
Open your device settings, find TrialTrack, and make sure notifications are allowed. On iPhone: Settings → Notifications → TrialTrack. Also check that Focus or Do Not Disturb is not silencing them. If they still do not arrive, sign out and back in, then contact us.
I forgot to record a day of consumption.
Record it as soon as you remember, and send the team a message so they can note the correction. Accurate records matter more than perfect timing.
The app will not load or shows a connection error.
Check your internet connection, close and reopen the app, and make sure you are on the latest version from the App Store or Google Play. If the problem continues, email us with your participant ID, your device model, and roughly when it happened.
Can I attach photos or voice messages?
Yes. In the Messages tab you can attach a photo from your camera or library, a file, or a recorded voice note. The app asks for camera, photo, or microphone permission only at the moment you use one of these features.
How do I withdraw from the study or delete my data?
Participation is voluntary and you may withdraw at any time without penalty. Contact the study team to withdraw or to request deletion of your study record. What happens to data already collected is described in your consent form and in our privacy policy.
What data does the app collect about me?
Only your daily study routine — whether you consumed the study product and how much, the points that follow from taking part, and your messages with the team — under an anonymous participant ID. The app does not ask for your name, email, or phone number, does not use your location, and contains no advertising or tracking. See the privacy policy for the full picture.
Reporting a problem or a safety concern
If something in the app is wrong, or if you have a health concern related to the study, contact the study team directly by phone or email rather than waiting for an in-app reply. In a medical emergency, call your local emergency number.